🔒 Privacy Policy 

This Privacy Policy describes how oopbuy.fans (the “Site”), operated by Charlotte Hu, collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

1. Information Collection

We collect Personal Information from you when you interact with our Site or utilize our reverse direct mail services.

A. Information You Directly Provide

We collect the following information when you use our services, including when you place an order or contact us:

  • Contact Information: Name, email address, phone number.

  • Shipping and Billing Information: Shipping address, billing address, and payment information (which may include credit card numbers, securely processed via third-party providers).

  • Order Details: Information related to the products you purchase, source, or inquire about, including product preferences and specifications necessary for the reverse purchasing process.

B. Information Collected Automatically

When you access the Site, we automatically collect certain information about your device and interaction with the Site:

  • Device Information: IP address, web browser type, time zone, and some of the cookies that are installed on your device.

  • Usage Data: Information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and how you interact with the Site.

2. Use of Your Personal Information

We use the Personal Information we collect to provide our services, fulfill our contractual obligations, and operate our business effectively. This includes:

  • Service Fulfillment: To process your orders, complete transactions, arrange for shipping (reverse direct mail from China to the US) and customs clearance, and provide you with invoices and order confirmations.

  • Communication: To communicate with you about your order, products, services, and promotional offers, and to respond to your inquiries.

  • Customer Support: To provide ongoing customer support and service related to your purchases.

  • Site Improvement: To screen our orders for potential risk or fraud, and more generally to improve and optimize our Site (e.g., by generating analytics about how our customers browse and interact with the Site).

  • Legal Compliance: To comply with applicable laws and regulations.

3. Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above.

  • Service Providers: We share your information with trusted third parties who perform services on our behalf, such as payment processing, international logistics and shipping carriers (essential for reverse direct mail), customs brokers, data analytics providers, and marketing services.

  • Legal Requirements: We may disclose your Personal Information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, or protect the personal safety of users of the Site or the public.

  • Business Transfers: In the event of a merger, sale of assets, or other business transition, your Personal Information may be transferred as part of that transaction.

4. Your Rights

Depending on your location, you may have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the information below.

 

5. Data Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.

6. Contact Information

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email protected].